Can’t Remove Device From SmartThings App

Samsung SmartThings Website

A few days ago, 2 of my Z-Wave light switches stopped working. When I went into the app to remove them, the app was stuck on the exclusion screen and wouldn’t let me take them off. When a device is actually working, there’s a process you can follow to remove it. When it’s dead, things get a little trickier. Fortunately, there’s an easy way to fix this and I’m going to show you how.

Start by going to

Samsung SmartThings Website

From here, you’re going to want to log into the website. You’ll have to pick between a Samsung Account or a SmartThings account.

Samsung SmartThings Login Screen

Once logged in, you’ll see a menu up top. Click on “My Locations” on the left hand side.

Samsung SmartThings Website

If you have more than 1 home hooked up, you can select which one you want to manage.

Samsung SmartThings Homes

Click on the SmartThings home you want to manage. After clicking on it, you’ll be presented with a list of your devices.

Samsung SmartThings Device Listing

Click on the device that is no longer responding. To help me find it, I had previously changed the name in the app so it said “DEAD Entrance Hallway”.

Samsung SmartThings Device

If you scroll down to the bottom, you’ll see a red Delete button. Clicking on that will delete the app from the device listing in the SmartThings app.

After doing that, give the SmartThings app a minute to update and you’ll no longer see the device listed!


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