Can’t Remove Device From SmartThings App
A few days ago, 2 of my Z-Wave light switches stopped working. When I went into the app to remove them, the app was stuck on the exclusion screen and wouldn’t let me take them off. When a device is actually working, there’s a process you can follow to remove it. When it’s dead, things get a little trickier. Fortunately, there’s an easy way to fix this and I’m going to show you how.
Start by going to https://graph.api.smartthings.com/.
From here, you’re going to want to log into the website. You’ll have to pick between a Samsung Account or a SmartThings account.
Once logged in, you’ll see a menu up top. Click on “My Locations” on the left hand side.
If you have more than 1 home hooked up, you can select which one you want to manage.
Click on the SmartThings home you want to manage. After clicking on it, you’ll be presented with a list of your devices.
Click on the device that is no longer responding. To help me find it, I had previously changed the name in the app so it said “DEAD Entrance Hallway”.
If you scroll down to the bottom, you’ll see a red Delete button. Clicking on that will delete the app from the device listing in the SmartThings app.
After doing that, give the SmartThings app a minute to update and you’ll no longer see the device listed!